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Effective Date: 01/01/2022
At BindaasLifestyle.co.in, we strive to ensure that our customers are satisfied with their purchases. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are processed.
1. Eligibility for Returns
You may request a return for products purchased on our Website under the following conditions:
- The product must be unused, unworn, and in its original condition with all tags and packaging intact.
- The return request must be initiated within 3 days from the date of delivery.
- Certain items, such as perishable goods, personal care items, or customized products, may not be eligible for returns. These exceptions will be mentioned on the product page.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [Insert Email Address] or [Insert Phone Number] with your order details.
- Provide a clear explanation and, if applicable, photographic evidence of the issue (e.g., damaged or incorrect product).
- Await confirmation and further instructions from our team.
3. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., defective or incorrect product).
- We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refund Policy
a. Refund Eligibility
Refunds will be issued under the following circumstances:
- The returned product meets the eligibility criteria outlined above.
- The order is canceled before the product has been shipped.
b. Refund Method
- Refunds will be processed to the original payment method used for the purchase.
- Depending on your payment provider, refunds may take 7 business days to reflect in your account.
c. Non-Refundable Items
The following items are non-refundable:
- Products marked as “Final Sale.”
- Gift cards and promotional items.
- Shipping and handling charges (unless the return is due to our error).
5. Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 3 days of delivery. We will arrange for a replacement or provide a full refund, including shipping charges, after verifying the issue.
6. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process and place a new order for the desired product.
7. Cancellations
Orders can be canceled if the request is made before the product is shipped. To cancel an order, contact our customer support team at [Insert Email Address] or [Insert Phone Number]. Once shipped, the order will be subject to the return process outlined above.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact us:
Bindaas Lifestyle
Website: www.bindaaslifestyle.co.in
info@bindaaslifestyle.co.in
